BG adds 24/7 call center for outages


To improve the way Bowling Green customer’s report an electric, water, or sewer outage, the city has partnered with Cooperative Response Center, Inc (CRC).

CRC will began to take Bowling Green customer outage calls on Tuesday for outages related to electric, water, or sewer. Bowling Green customers will call one number (888-807-2583) to report an electric, water, or sewer outage 24 hours a day.

CRC is a nationwide 24/7 call center that assists over 400 public power utilities, like Bowling Green. With four call centers in the United States, and years of experience, CRC is capable of handling large call volumes in an efficient manner as well as dispatching City utility crews to restore service to the customer.

Previously, customers would call a different number based on the type of outage or the time of day. Having one number for customers to call 24 hours a day will simplify the outage reporting process. Also, utilizing CRC will keep other city staff focused on their primary responsibilities for Bowling Green residents.

Customers can improve the outage response time by keeping their contact information up to date with the Utilities Business Office. If a customer calls CRC from a phone number that is associated with the utility account, CRC will automatically know the account information, such as service address where the outage is likely occurring. This capability can shorten the response time for CRC as well as the utility crew that responds to the outage.

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