COLUMBUS – The Ohio Department of Aging has surveyed residents of Ohio nursing homes and assisted living
facilities to determine their satisfaction with the care they receive there. Nursing home residents gave
their facilities an 87.5 average overall satisfaction rating, and assisted living residents gave their
providers a 92.3 score in the 2013 Long-term Care Resident Satisfaction Survey.
Kingston Care Center of Perrysburg ranked third on the list of top 25 nursing homes, with a score of
98.25. It was the only nursing home in Wood County named among the 25.
The top ranking went to Wesley Ridge in Reynoldsburg, located in Franklin County, with a score of 98.45,
while Ursuline Center in Toledo ranked second, at 98.34.
The only other northwest Ohio facilities in this top group were Lima Memorial Transitional Care, at
96.88; Brookview Healthcare Center in Defiance, at 96.4; and Valley View Healthcare Center in Fremont,
Among nursing homes, 27,085 residents in 953 facilities participated in the survey.
Nearly 55 percent of participating nursing homes with statistically significant results scored above the
state average of 87.5 out of 100 total points.
Two key questions in the survey: "Overall, do you like this facility?" and "Would you
recommend this facility to a family member or friend?"
In the section of the survey regarding assisted living facilities, Kingston at Perrysburg showed up
again, this time ranking 13th with a score of 98.1.
A total of 11,013 residents in 598 assisted living facilities participated in this survey.
Survey results are available online via the Long-term Care Consumer Guide website at www.ltc.ohio.gov.
The survey was conducted from August 2013 to January 2014 by Vital Research, LLC, under contract with the
Ohio Department of Aging. Trained interviewers met face-to-face with residents. Residents rated their
satisfaction with their facility’s environment, activities, administration, staff, laundry, meals and
dining, social services and therapy, as well as general satisfaction.
In 2014, nursing home residents’ family members will be surveyed about their satisfaction with the care
their loved ones receive. Residents of nursing homes and assisted living facilities will be surveyed
again in 2015.
"Every Ohioan deserves access to a wide array of high quality services and supports, no matter their
age or care needs," said Bonnie K. Burman, director of the department.
"The Resident Satisfaction Survey has long been a tool for Ohio consumers and their families to
identify which facilities in their communities can best meet their needs, but it also has evolved to be
a valuable resource for facility leadership and staff as well," added Beverley Laubert, the state
Long-term Care Ombudsman, whose office directed the survey.