To the Editor: Kindness noted at Ben Franklin
Written by Jennifer May   
Wednesday, 18 September 2013 09:30
My name is Jennifer May. My grandmother Dr. Faith Lilly Jackson died September 8. On the day of her funeral, I realized I had forgotten to purchase the stands to display portraits of her at her service. My mother, Dr. Judith Jackson May, overcome with grief, had 101 tasks and a houseful of relatives. Although I helped take care of Gram for years; mom had given me two tasks for that day and I had forgotten the most critical one. I was to meet my mother at St. Mark's Church in 30 minutes to set up. I was overwhelmed with panic.
On a wing and a prayer, I arrived to Ben Franklin in Bowling Green before 8:45 a.m. They open at 9:00, but I knocked … desperate.  Unbelievably, they let me in. I asked if they had stands. The gentleman in portraits did not remind me they were not yet open and he quickly found the stands. Absolutely overwhelmed with relief, I grabbed seven stands and headed to checkout when I spied "ASSEMBLY REQUIRED." Horrified, I saw bolts, screws, nuts and other hardware inside the packaging.
Now, my mother was calling and I ignored the calls. In addition to being assigned to purchase the stands, I also had the programs for gram's service … and both were to be at the church … now.  I realized it was impossible for me to assemble the stands in the best circumstances; let alone in 10 minutes in the current circumstances.  Seeing that I was distraught, one Ben Franklin employee asked why and I told him. He immediately called all four workers and they began magically assembling the stands. One even got a drill to accelerate the process. I stood in utter disbelief as complete strangers who were not even on the "clock," assembled items for a customer they did not know, who had not even paid, and was barely able to stand, much less help.
Beyond kindness and consideration; I did not request that they help, but they did. These individuals have no idea what their gracious kindness did for my family that day. This must be the goodness that attracted my grandparents, Carlos and Faith Jackson, over 60 years ago. I will never forget that in the greatest of need, it was complete strangers at Ben Franklin who saved my gram's "last" day in BG.
Jennifer May
Bowling Green

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