Police: Ohio telecom company mishandled 911 calls
Written by Associated Press   
Saturday, 28 September 2013 06:59

DELAWARE, Ohio (AP) — A telecommunications company in central Ohio is under investigation over allegations that it broke federal rules by intercepting 911 calls instead of smoothly transferring them to law enforcement dispatchers.

Police in Delaware, north of Columbus, say workers for ICS Telecomm of Ohio answered emergency calls, took callers' information and then called in the concerns themselves instead of immediately transferring the calls as required under federal regulations. Police say the issue came to light recently and raises safety concerns about the possibility of misinformation being provided.

A team from several central Ohio police departments is investigating the company based in Lewis Center.

The Columbus Dispatch reports a sales consultant who answered the phone at ICS said the company is working with authorities to correct any problems.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.


Front Page Stories

Body of BGSU student found
07/23/2014 | Sentinel-Tribune Staff
article thumbnail

A missing poster for Cory Barron, is posted on a light pole along West 6th Street in Cle [ ... ]

Chinese lanterns may have ignited fire
07/23/2014 | PETER KUEBECK, Sentinel Staff Writer
article thumbnail

File photo. A firefighter is seen near a fire engulfing a pallet yard on West Broadway S [ ... ]

Other Front Page Articles