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Briar Hill in N. Baltimore awarded for outstanding customer service PDF Print E-mail
Written by Sentinel-Tribune Staff   
Tuesday, 28 May 2013 09:55
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Leigh Ann Barney, vice president of operations (from right), presents the Presidential Platinum Award to Gaye Boggs, director of health services at Briar Hill Health Campus and Steve Apple, divisional vice president. (Photo provided)
NORTH BALTIMORE - Briar Hill Health Campus recently received the Presidential Platinum Award for excellence at The Trilogy Health Services 2013 Spring Meeting which was held in Chicago.
The award was based on customer satisfaction results from a semi-annual survey that is sent to residents' family members. Briar Hill Health Campus received recognition for their customer satisfaction scores in staff attitude, quality of nursing care, food quality, activity programming and appearance/cleanliness.
"We are excited and pleased to receive such great recognition," said Gaye Boggs, director of health services. "We value the fact that our customers have given us their stamp of approval. Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals."
Company-wide, more than 6,000 surveys were mailed to family members and other responsible parties.  Nearly 53 percent of the surveys were returned. Results were compared to the campus' past performance as well as to the performance of other Trilogy campuses.
Briar Hill is a Trilogy Health Services community that offers a full range of personalized senior living services including assisted living, short term rehabilitation, long term care and outpatient therapy.
 

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